FAQ
SERVICE
Located in Santa Cruz, California we specialize in transportation across the Bay Area as well as throughout all of Santa Cruz County and Monterey County. We provide airport service for all the major airports within our vicinity including San Francisco International (SFO), San Jose International (SJC), Oakland International (OAK), and the Monterey regional airport (MRY).
Our drivers are also experience in the smaller, private airports in our area that include, but are not limited to, the Watsonville Municipal Airport, Atlantic Aviation, Del Monte Aviation, Jet West Salinas, JSX Monterey or Oakland, Kaiser Air, and the Monterey Jet Center.
We also provide long range transportation throughout the state of California, a based upon our availability.
Our transportation services are available to you any hour of the day, year-round, including holidays!
Our friendly and supportive office staff is available Monday through Friday 9:00am – 4:00pm, as well as Saturday and Sunday 10am – 3pm. Our after-hours operators are prepared to answer your calls 24/7, however texts and emails will be responded to the following morning.
As our service is based upon availability, we highly recommend reservations be made at least 48 hours in advance. However, we treat every potential reservation with the utmost importance as to accommodate any last minute trips to the best of our abilities. We encourage you to make your reservation as early in advance as you like. Be it days, weeks, months, even years!
Our sedan fleet consists of Lincoln Town Cars, Cadillac XTS’s, Toyota Avalon’s, and a Tesla Model S. Our larger vehicles consist of spacious Chevy Suburban and GMC Yukon SUVs, as well as a 13-Passenger Ford Transit Shuttle Van.
Due to renewed California restrictions, we cannot offer stretch limousine service at this moment.
Our Sedans comfortably fit up to 3 passengers, SUV’s comfortably fit up to 6 passengers and our shuttle van can accommodate groups of up to 13 passengers. Luggage space will need to be accounted for to ensure there will be enough room to reasonably accommodate you and your belongings!
BILLING
We have a 24 hour cancelation policy. Trips not canceled with sufficient notice are subject to a Late Cancelation Fee up to the full amount of the trip’s charge. It is important to notify us as soon as possible with any change or cancelation in order to minimize any charges.
We accept all major US credit/debit cards.
Though a valid debit/credit card is required to hold your reservation, we do not charge until your trip has been completed. If you do not provide an alternate payment method at the time of your trip, then the charges will be made to the credit card provided originally to hold the reservation.
All receipts are sent out by email after the trip is charged (generally 1-2 days after your trip). If you do not receive a confirmation or receipt, give us a call at (831) 477-0170 during office hours and we will issue a duplicate receipt.
The finalized rate can change based on a number of things such as wait time, additional or unscheduled stops, destination changes, bridge tolls, parking fees, longer duration than expected, or any other unforeseen additions or expenses that were not accounted for during the time of your quote. Any and all additional charges will be listed on your receipt. If you have any questions or believe you have been charged for additional services in error please contact our office at (831) 477-0170.